Our Privacy Policy

Effective Date: 16/10/2025
Last Updated: 16/10/2025

1. Introduction

Veralife Health Centre (“we,” “our,” or “us”) is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or receive care through our clinic located in Surrey, British Columbia.

By using our website www.veralifehealthcentre.com or our medical services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a. Personal and Contact Information

Name, address, phone number, email address.
Date of birth, health card number (if applicable).

b. Health Information

Medical history, diagnosis, medications, treatment plans, and other health-related data shared with our healthcare professionals.

c. Technical Data

IP address, browser type, device information, cookies, and pages visited (used only to improve website performance and security).

d. Communication Records

Emails, appointment requests, and other messages sent to our clinic or through our website contact forms.

3. How We Use Your Information

We use your information to:

Provide medical care, treatment, and follow-up.
Communicate with you regarding appointments, prescriptions, or lab results.
Maintain accurate medical and administrative records.
Improve our website and patient experience.
Send health-related updates or clinic notices (with your consent).
Comply with regulatory, professional, and legal obligations.

4. How We Share Your Information

We only share personal or medical information when necessary, and only with:

Licensed healthcare professionals directly involved in your care.
Laboratories, imaging centers, or pharmacies (with your consent).
Provincial health systems or insurance providers as required by law.
Third-party service providers who maintain confidentiality (e.g., IT, email, hosting, or analytics providers).
Legal authorities or regulators, when legally obligated.

We do not sell, rent, or trade your personal information.

5. Data Storage and Security

We store your records securely in encrypted systems hosted in Canada or other jurisdictions with equivalent privacy protections.
Access to personal health data is restricted to authorized clinical or administrative staff only.
We employ administrative, technical, and physical safeguards in compliance with PIPEDA and medical privacy standards.

6. Cookies and Analytics

Our website may use cookies, Google Analytics, or similar tools to measure traffic and improve usability. These tools may collect anonymous usage data such as pages visited, browser type, and general geographic region. You can disable cookies through your browser settings at any time.

7. Your Rights

You have the right to:

Access and obtain a copy of your personal information.
Request correction of inaccurate or incomplete data.
Withdraw consent for non-essential communication.
File a complaint if you believe your privacy rights have been violated.

Requests can be made by contacting us directly (see Section 10).

8. Retention of Information

We retain health and administrative records in accordance with provincial healthcare record-keeping laws. When no longer needed, records are securely deleted or destroyed.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Veralife Health Centre
Unit 103, 8318 120 Street
Surrey, BC V3W 3N4
📞 (778) 564-0090
📧 info@veralifehealthcentre.com

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. Updates will be posted on this page with a revised effective date.